Running Agile

A Practitioner's View To Lean & Agile

Archive for the ‘Leadership’ Category

STUPID goals

Posted by Christophe on January 31, 2010

Most managers, one day, realize standard performance appraisals goals don’t work. They usually ask around and get pointers to SMART goals. Even if living in a bubble, a simple web search for “goal setting” will return some link “SMART goals” in the first results.

Specific / Measurable / Attainable / Realistic / Timely

For example:
To learn Java, by 7/1/10 requiring going to a java training

A ah-ha moment often follows.

Like a veil of micro-management off the face, SMART goals open the door to constructive goals, a new manager-employee relationship. Hand in hand, they can finally agree together on a few goals that leaves uncertainty at the door; this makes stretching the goals a positive challenge for the A+ performers.

This progressive goal setting framework is finally making it to progressive HR departments; the ones who understand it is time for them to burn the old competency based performance appraisals.

These 21st century SMART goals are human, fair, action oriented, performance enhancers.

And, [breathe in, breath out, breath in] I despise them.

Don’t make me wrong. I went through the cycle – the search, the discovery, the epiphany, the research, the overwhelming abundance, the adulation. I wrote countless SMART goals for myself, and encouraged my teams to do the same.

Why bitter about them then? Did I fail too many, blaming them rather than myself?

Not at all.

My rejection comes from a much deeper root cause.

Specific / Measurable / Attainable / Realistic / Timely

Let me rephrase a bit:

Analyze what can be done (Attainable / Realistic), set a definitive target (Specific / Measurable), and execute by a given time (Timely).

Let me rephrase a bit again:

Plan, set scope, set time

This sounds awfully like a mini-waterfall project plan. Doesn’t it?

The problem with SMART goals is the set of a specific target.

Lean tells us that systems will produce to their intrinsic capacity. The same applies to people.

If the target is set to low, there is definitive under achievement. If set too high, failure or unsustainable efforts are the only options.

Think about target setting this way: if you know what someone will produce, what is the point of setting a target. If you don’t know, what is the point of setting a target? Gamble management?

If set to low, there is definitive under achievement. If set too high, failure or unsustainable efforts are the only options.

Long ago, Deming warned managers of target setting through his 11th point of leadership: “Eliminate numerical goals, numerical quotas and management by objectives. Substitute leadership.”

So, if SMART goals are stupid, let me introduce you to STUPID goals:

Sincere: attack issues you really care about. Don’t waste time where is heart isn’t
Transparent: you likely won’t achieve big things alone. Make your goal as much visible as possible so others know how they can help you
Unique: your worth depends on the assets no one else has. Cultivate those
Preeminent: focus on outstanding things to have outstanding impact
Independent: reaching a goal is hard enough, don’t tangle them together
Daring: be courageous, and push beyond your limit

Once set, let flourish.

Revise when necessary.

Posted in Leadership, Lean, Management, Performance Management | Tagged: , , | 19 Comments »

Pollyanna Pixton on Agile Leadership

Posted by Christophe on January 20, 2010

In this presentation, Pollyanna Pixton talks about leadership, especially leading Agile teams, but more importantly what senior leaders do to help support their Agile teams in their organizations. She focuses on how leaders that are command and control can stay out of the way, step back and let teams and everyone below them make their own decisions and take ownership and deliver.

Posted in Agile 2009, Leadership, Pollyanna Pixton, Videos | Tagged: , , | 1 Comment »

CIO forum @ Phoenician in Scottsdale

Posted by Christophe on September 13, 2009

2009-09 CIO-forum

I’m excited to go and running a workshop tomorrow at the CIO Forum in Scottsdale.

I will challenge CIOs on why they may be the cause for their challenged or even failing agile implementations.

Posted in Event, Leadership | Tagged: , , | Leave a Comment »

Dan Pink on the surprising science of motivation

Posted by Christophe on September 12, 2009

motivationCareer analyst Dan Pink shows the terrifying disconnect between what social science knows and what managers do: rewards for performance don’t work; more often, they have a negative impact.

Watch Dan on Ted.

Then ask yourself: “how much am I impeding my company with carrots and sticks?”

Posted in Leadership, Videos | Tagged: , , , | 2 Comments »

Pollyana Pixton on Agile Leadership

Posted by Christophe on March 12, 2009

In this interview at Agile 2008, Pollyanna Pixton tells us that within a culture of trust leaders must stand back and if they don’t then they are hampering and restricting the productivity and the creativity and the innovation of teams. She discusses how leaders can foster a culture of trust and what they must do to get the most out of Agile teams.

Posted in Agile2008, Leadership, Videos | Tagged: , , , | Leave a Comment »

Sustainability Role Models

Posted by Christophe on March 3, 2009

So an agile team strives to work at a sutainable pace.

Great.

It’s even in the agile manifesto -well, on the second page:
Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely.

But what about the managers? and the executive layer?

According to a new book, Elsewhere USA (Dalton Conley), things have dramatically changed in the past few decades:

  • In the 60s, professional success translated into increased wealth and more leisure time for people and their family
  • Today, professional success doesn’t. Instead, people end up working more hours and feel higher  anxiety

elsewhere-usa-book

Excerpt from the book description:

Boundaries between leisure and work, public space and private space, and home and office have blurred and become permeable. How many of us now work from home, our wireless economy allowing and encouraging us to work 24/7? How many of us talk to our children while scrolling through e-mails on our BlackBerrys? How many of us feel overextended, as we are challenged to play multiple roles–worker, boss, parent, spouse, friend, and client–all in the same instant?

Conley shows that the higher the position, the more people feel their work is intangible, pushing them to work longer and longer hours, everywhere, all the time. He doesn’t condemned the practice, but rather tell people to accept and live with it.

So here’s a question:

Given that

  • employees do what the boss does -a simple mimic mechanism or a conscious action to avoid being in trouble
  • over utilized people produce less than people that have some
  • all systemic conflicts are the result of unexamined assumptions (root causes)
  • overall throughput can be only be increased by increasing the throughput at the bottleneck process

Are executives really helping their company when working 24/7?

dilbert-spare-time

Posted in Books, Dilbert, Leadership, Productivity, Theory of Constraints | Tagged: , , , , , | 4 Comments »

Event: The CIO Forum – New York – April 2009

Posted by Christophe on February 15, 2009

cio-forum

The CIO Forum is specifically designed to provide senior level IT executives from mid-to-large enterprises the opportunity to take a step back from the day to day to network and learn from their peers, as well as investigate new ways to meet their current projects and demands with senior representatives from a select group of forward thinking vendors and service providers.

The venue of the Norwegian Dawn Ocean Liner provides a unique focused environment to promote maximum time-efficiency for two days and three nights.

Through small workshops and round tables attendees are able to share best practices, successful case studies, and receive opinions and suggestions from your peers. The entire conference is built around helping everyone become a more effective executive and opening doors to new perspectives and points of view.

I’ll be speaking at agile workshop on the role of leadership in transitioning the whole enterprise to agile, and the common pitfalls of management in the endeavor.

Conference program

April 27
6:00 pm
7:30 pm
8:30 pm
10:00 pm
April 28/29
7:45 am
9:00 am
1:15 pm
2:45 pm
6:30 pm
8:30 pm
10.00 pm
April 30
7:00 am
-
Opening Keynote Address
Speed Meetings & Welcome Reception
Dinner
Networking in onboard bars & casino
-
Breakfast
Conference Sessions / Business Meetings
Lunch
Conference Sessions / Business Meetings
Free time / activities / networking
Dinner
Entertainment & Networking in onboard bars & casino
-
Breakfast & Disembarkation

boat

Posted in Event, Leadership | Tagged: , , , , | 1 Comment »

SD West 2009

Posted by Christophe on January 15, 2009

sd-west


The SD West 2009 conference is only 2 months away and only one more day to save up to $400! The Super Early Bird deadline ends Friday, January 16. Don’t miss out on your chance to save!

I’ll be presenting with Jean Tabaka…

Agile Leadership Recipes for the 21st Century
Speaker: Jean Tabaka (Agile Fellow, Rally Software Development)
Date/Time: Wednesday (March 11, 2009)   10:15am — 11:45am
Track: Agile Processes, People & Methods
Presentation Format: 90-minute Class
Audience level: Intermediate

Presentation Abstract
Christophe Louvion, CTO of Gorilla Nation and Jean Tabaka, Agile Fellow with Rally Software, bring their direct experiences in rolling out Agile adoptions in two different organizations. Our recipes for success reveal what worked in our two separate cases. Agile is growing and prescriptions can be dangerous, so don’t come looking for a prescription or a silver bullet! Still, we’ll share our challenges and audacious results of two 21st Century complex Agile adoptions. We’ll also warn you of 12 adoption modes we guarantee will bring you only failure. Mostly, we’ll provide straightforward practices and metrics to support our audacious claims for success from two different perspectives: a CTO and an Agile consultant.

Posted in Event, Jean Tabaka, Leadership | Tagged: , , , | Leave a Comment »

Mary Poppendieck on “The role of leadership in software development”

Posted by Christophe on June 21, 2008

When you look around, there are a lot of leaders recommended for software development. We have the functional manager and the project manager, the scrum master and the black belt, the product owner and the customer-on-site, the technical leader and the architect, the product manager and the chief engineer.
Clearly that’s too many leaders. So how many leaders should there be, what should they do, what shouldn’t they do, and what skills do they need?
This is a presentation and discussion
Mary Poppendieck of leadership roles in software development — what works, what doesn’t and why.

Posted in Leadership, Lean, Mary Poppendieck, Videos | Tagged: , , , | Leave a Comment »

Death by appraisal

Posted by Christophe on May 11, 2008

Yearly appraisals, ratings and rankings are devised to kill your teams.

For most teams, each person’s achievement is all commingled with the other members of the team. Trying to pull out individual performance is futile. Emphasizing or rating individual performance undermines collaboration. Individual skills are only a small part of the performance equation anyway. The quality of management, the environment and organization culture are major factors in individual performance. And most rating and ranking schemes ignore those factors.

So appraisals, ratings and rankings engender unhealthy competition, not collaboration, not efficiency, not product success. Every company does it, but what good has this really done for you? Nothing! It’s really silly and makes no sense.

Oh wait, disabusing poor performers by letting them know they are at the bottom of the barrel will spur motivation and greater efforts, right? Most people believe they are above average performers so this accomplishes quite the opposite.

And when everyone does a great job on the team, what use is there telling someone they’re at the bottom?

The best time to really screw up is to provide people with a loose and uncanny review year end, or on their hiring date anniversary – how sentimental. Why waste a year, 6 months or even weeks and keep inadequate performance continue?

While appraisals do nothing at best, do let your people know how they are doing, in the present, as close to the event as feasible. Sweet and short. Direct and frequent.

Once in while, step back and look at your whole team. Manage your C players to another job, where they can be successful – within your company – or out. For everyone else, follow Esther Derby’s tips and engage them on these questions:

  • What were the major events of the year?
  • What have been the major accomplishments?
  • What new skills have you acquired?
  • What have been your struggles?
  • What contributed to those situations?
  • What insights do you have, looking back on the year?
  • What are you most proud of?
  • How does this inform us going into next year?
  • What do you want to do better?
  • Are there new areas you want to explore?
  • What skills or capabilities will you develop?
  • How can we build developing those capabilities into daily work?
  • How will we tell you’re making progress?

Do not discuss a letter or number rating or ranking. Just talk.
Have a separate conversation about salary increases.

For more depth on on one one management, read Esther Derby‘s book Behind Closed Doors: Secrets of Great Management.

And if your company insists on annual appraisals, establish a system that that carries more weight on the team than the individual. Avoid ranking or skill set scoring. Instead, focus on the scope of influence someone has. I already wrote on how to do reviews in agile teams with Jeff Sutherland’s review process. You should also consider teaching your teams how to rate themselves. Scary? most teams don’t inflate their own grades – unless the system drives that behavior.

Posted in Esther Derby, Leadership, Management, Team Performance | Tagged: , , , | 2 Comments »

 
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