As many other sunday evenings, I was in line yesteday at my local supermarket deli counter.
Three employees, three meat slicers, three customers (including me), and a simple need: 1/2 lb of ham sliced thin.
So far so good…
besides the fact that I have to wait to get served.
For what you might ask.
For one of the two busy guys to help me.
Why you might ask.
Is one of the slicer not working? nope.
Is the third guy busy doing something else? not doing anything.
So why? why is he not taking the order?
He simply told me “I can’t operate the slicer sir”, with a face full of boredom.
This is what happens when you don’t cross train your team, don’t get them self organized and don’t pay attention to your customers.
